Security

Secure infrastructure

Our services are hosted on Amazon Web Services (AWS) infrastructure. We don’t host or run our own routers, load balancers, DNS servers or physical servers. Amazon data-centers feature 24-hour manned security, biometric access control, video surveillance, and physical locks. All systems, networked devices, and circuits are constantly monitored. AWS facilities are accredited under ISO 27001, SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II), PCI Level 1, FISMA Moderate and Sarbanes-Oxley (SOX). Learn more about AWS security.

USA or EU hosted – your choice

United States – served by US-located data-centers and subprocessors, with our primary services hosted in Northern Virginia; and the European Union – served by EU data-centers, with our primary services hosted in Frankfurt, Germany. Some subprocessors, such as those for email delivery, payments, error logging, application monitoring and optional AI content and image generation, process data outside the EU. Our subprocessor page lists each one and where it processes data.

Always encrypted

Encryption in transit – All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS 1.2 or 1.3). Our SSL configuration receives an A+ security grade from Qualys SSL Labs.

Encryption at rest – All our user data is encrypted using the battle-proofed AES256 encryption algorithm in our databases.

Secure payments

We aren’t in the business of handling or storing credit card numbers – your card details are directly captured and stored securely by Braintree (a PayPal company), our payments provider. Braintree is certified as PCI Level 1 compliant, and listed as a Visa® Global Compliant Provider and MasterCard® Compliant Provider (SDP). We complete an annual PCI DSS self-assessment with Braintree. Learn more about Braintree security and compliance.

Application security monitoring

• We use a security monitoring solution to get visibility into our application security, identify attacks and respond quickly to a data breach.
• We use technologies to monitor exceptions, logs and detect anomalies in our applications.
• We collect and store comprehensive logs to provide an audit trail of our applications activity. Our logs feed automated alerts, which our team investigates.
• Security events are logged and notifications are sent in case of critical attacks to allow for fast remediation.

Application security protection

• We use Amazon Web Application Firewall to protect our users from a wide variety of vulnerabilities. AWS WAF integrates protections against the most critical attack categories like SQL injections and cross-site scripting. It blocks attacks in real-time and warns us when attackers start stressing our applications.
• Our website forms use Cloudflare Turnstile to block bots.
• We use security headers to protect our users from attacks. Our services have received an A+ grade from SecurityHeaders.io.

Incident management

Suspected security incidents, including any logical and physical security breaches are ticketed, tracked and resolved following our Incident Management Policy and procedures. Where required by applicable law, including the EU Cyber Resilience Act, we notify relevant authorities (such as ENISA) of significant security incidents within mandated timeframes. If a personal data breach affects your data, we will tell affected customers without undue delay, and within 48 hours of confirming it. We notify regulators and affected individuals as the law requires. If you have any questions or suspect an incident may have occurred, please contact security@groupmap.com.

Downtime reporting

We post incidents that affect availability on our status page as soon as we confirm them. For a High or Critical incident (as rated under our Incident Management Policy), we also email enterprise customers’ nominated contacts. Our hosting platform usually obviates the need for downtime when we make changes to our services. We schedule planned maintenance to keep disruption low and post it on our status page.

Your privacy, protected

Your data remains owned by you; and only accessible to those whom you choose to share. TeamRetro (and the GroupMap Technology team) may only access your data in limited circumstances such as when required by law or to provide technical support. Full details can be found in the TeamRetro Privacy Policy.

Data retention and removal

We retain our users’ data for a period of 365 days after their trial or subscription ends. All data is then completely removed from the application. Users can request the removal of data at any time by deleting their account or contacting TeamRetro support. Read more about our privacy settings in our Privacy Policy.

Business continuity and disaster recovery

We back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. We capture a full backup of customer data every 24 hours. Backups are securely encrypted and stored for 30 days, at which point they are securely destroyed. We have established Business Continuity and Disaster Recovery plans and review them annually.

Secure coding

Our developers are required to follow our formally documented Application Security Policy, and follow security best practices and frameworks (OWASP Top 10, SANS Top 25). We use the following best practices to ensure the highest level of security in our software:

• Developers participate in regular security training to learn about common vulnerabilities and threats
• Every change is peer reviewed, including for security vulnerabilities: before it merges where possible, and otherwise afterwards, in a monthly review of every change merged without approval. Production releases also need approval before they deploy.
• We regularly update our dependencies and make sure none of them has known vulnerabilities
• We use Static Application Security Testing (SAST) to detect basic security vulnerabilities in our codebase
• We use Dynamic Application Security Testing (DAST) to scan our applications
• By using Datadog we can more efficiently remediate vulnerabilities that were triggered by security tests, audits or vulnerability disclosure program. Every production release is scanned for components with known vulnerabilities, and Dependabot proposes dependency updates every week.

Vulnerability scanning

TeamRetro is scanned on a monthly basis, and after significant releases, by intruder.io to identify potential infrastructure, platform and application vulnerabilities. Any identified vulnerabilities are triaged and mitigated in accordance with our application security policies.

Penetration testing

We periodically commission independent penetration testing, validating the security of the TeamRetro platform. We fix all critical issues within 48 hours and high-severity issues within 7 days.

Risk assessments

An annual risk assessment is conducted to identify threats and vulnerabilities for TeamRetro systems. Mitigation strategies are developed based on the results of the risk assessment.

System hardening

SERVER CONTAINERIZATION – TeamRetro uses OS containerization via AWS Fargate to ensure that access to TeamRetro data and code is properly restricted. All TeamRetro services run on dedicated compute resources isolated in their own virtual network.

SERVER EPHEMERAL FILESYSTEMS – TeamRetro servers operate on an ephemeral filesystem, restored to a fresh copy of the most recently deployed code at minimum once per day, or every time a new version is deployed.

SYSTEM PATCHING – Platform-level patching (operating system, system libraries, and services) of TeamRetro application and database servers is performed on an ongoing basis.

APPLICATION PATCHING – Application patching (application libraries etc) is performed by TeamRetro on an ongoing basis.

COMPUTERS – All team assets (such as development laptops and desktops) utilize encrypted storage and are protected by up-to-date anti-virus software.

Comprehensive logging

We maintain comprehensive logs of every transaction on the system; with specific logging for login attempts. Our team uses these logs, and the automated alerts they feed, to investigate attempted unauthorized access.

Our team’s access

• Our team can access user data only with our security team’s approval, and only when required by law or to provide technical support. Full details can be found in our Privacy Policy.
• Our employees and contractors sign a Non-Disclosure and Confidentiality Agreement to protect our customers’ sensitive information.
• Our employees and contractors are screened by a leading background checking service.
• The access level of each of our employees is determined by need, periodically reviewed and revoked if no longer necessary. We enforce multi-factor authentication for all critical TeamRetro systems.
• Two factor authentication is required for administration access.

Responsible disclosure

We encourage everyone that practices responsible disclosure and comply with our policies and terms of service to participate in our vulnerability disclosure program. Please avoid automated testing and only perform security testing with your own data. Please do not disclose any information regarding the vulnerabilities until we fix them. We may, at our discretion, offer recognition for high-quality, impactful reports. Learn more about the TeamRetro responsible disclosure program.